Dish Network sucks/is incompetent

I subscribe to Dish Network for TV. My most recent statement, which arrived today, advertised a new plan called “DishDVR Advantage”. The price is essentially the same as what I pay now (about $1/month cheaper), and you have to switch to paperless statements. Doesn’t sound like a good deal to me. However, one benefit caught my eye when I went online to check it out.

This is a good deal: I already pay $20 just for DishHD, so based on this offer it looked like I could get both DishHD and HBO for the same price. So I signed up.

As soon as I finished signing up, it took me to the premium package signup page, where I saw

What gives? I called up Customer Service, and the guy “couldn’t find” the initial page I was on which displayed the promo ad above. Luckily, I had kept a browser tab open to that first page. After 10 minutes of arguing on the phone, I reloaded that page, and it was the same … except that the promo ad had changed! It now looked like this:

I have no idea how that happened, whether the CSR did something to change my plan behind the scenes, or whether there was a site-wide fix at that minute or what. With my evidence on the web gone, I didn’t have a leg to stand on so I had to hang up. Luckily I was able to save all the images involved to my computer, just to show how crazy and sleazy the whole thing was. Even the names of the image files on the DISH servers were “AT100wDishHD.gif” and “AT100noDishHD.gif”, respectively. I kid you not. Explain this to me.

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4 Responses to Dish Network sucks/is incompetent

  1. gdogg says:

    dude, you only pay $20 for cable? what does this $20 entail? is the issue that you don’t get abc, cbs, nbc, etc?

    there probably was just a site-wide fix. on the other hand, it’s strange that the csr wouldn’t know the old plan.

    • Anonymous says:

      Do you think the site-wide fix really occurred in the 30 minutes between when I signed up and when I reloaded the page while talking to customer support? It seems very unlikely, though possible. Hrm.

      I definitely don’t pay just $20 for cable. I pay $35 + $20 to get it in HD. (Then about $10 for DVR fees.) Just $35 gives me 100 channels + locals; the extra $20 gives me all of those channels in HD (if they have and HD equivalent).

  2. gdogg says:

    yeah, it seems unlikely. but the other explanation is that they do a bait-and-switch. i guess — companies are really dirty. have you thought about writing to consumerist?

    i pay similarly for cable, i guess.

  3. Anonymous says:

    Given the status of the tournament, I’d really like to know how a bracket that only picked the favorite (by seed) in every game would be doing in the ESPN pool.